Carpet Cleaning FAQ – Consumer Education

  1. Do you offer free estimates?

Most carpet cleaning companies offer free estimates over the phone. Make sure to ask what is included in the quoted price and if there could be any unexpected fees.

Many companies give low per room prices over the phone just to get in the door and pressure consumers to pay more for services that should be included.  For instance they might say… “Sure I can clean your carpets for $9 a room, but that doesn’t include cleaning solution and it’s not going get very clean without that.”  It’s called Bait and Switch and this example is not an exaggeration, some companies actually don’t include even a cleaning solution in their standard price!

  1. What carpet cleaning method do you use?

There are many different cleaning methods available, however most don’t do much more than brush the dirt off.  The most effective, and the method recommended by major carpet manufacturers like Shaw industries, is Hot Water Extraction.

Hot Water Extraction is done using a truck-mounted system, which heats the water and cleaning solution and shoots it into the carpet at a high pressure to break up the dirt, bacteria, and other pollutants. Using high-powered vacuums, the cleaning solution and contaminants are lifted out of the carpets and into a waste tank in the truck.

  1. What will your equipment remove from my carpet?

When you and your family members come into your home, pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust — and hundreds of other chemicals are carried into the home and usually end up in the carpets.

Shampooers and other cleaning methods do little more than remove some of the dirt. If you have allergies, asthma, emphysema, or other breathing problems – one major source of your problem could be the pollens, fungus, and chemicals in your carpet.

Our Hot Water Extraction method and 9 Step cleaning process are designed to kill bacteria, and remove more dirt and pollutants from your carpet, leaving it clean and healthy.

  1. How long will it take for my carpet to dry?

Usually 6 – 8 hours is necessary for complete carpet drying, due to many variables such as fiber type and humidity. However, there are ways to shorten the drying time, such as opening windows, using fans or turning up the heat in the winter.

  1. Is your work guaranteed?

Guarantees are pretty common in the carpet-cleaning business but can come with different conditions, so be sure to ask upfront. This guarantee covers the carpet cleaning, but not any fresh spills.


Costly Carpet Cleaning Misconceptions

Misconception #1: You should wait as long as possible before cleaning your carpet

NO. Dirt is an abrasive like sandpaper. Every time you step on the carpet you grind dirt in to your carpet fibers. This cuts your carpet just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. While vacuuming helps by itself, it’s simply not enough. The longer you wait to have your carpet cleaned the more damage you do to your carpet and the faster it wears out.

Misconception #2: The Company that offers the lowest price is the company you should hire

Maybe, but not always. Here are two points to consider:

Point #1: The price you see offered may not be for all the services you want performed. Before you select a company, decide what you want to accomplish. If you want the carpet cleaner to remove only some of the dirt, you can choose from many companies that use small shampooers or other cleaning methods. On the other hand, if you want your carpet thoroughly cleaned and the dirt, bacteria, pollens, chemicals and residues removed then you need to hire a company that uses a hot water cleaner mounted in a truck.

Point #2: The price you see advertised may not be the price you end up paying. Some carpet cleaners will offer a low price then pressure you into paying a lot more once they get inside your home.

Misconception #3: Once method of carpet cleaning is as good as another

You can choose from two primary methods: Dry cleaning or hot water extraction.
Many people believe that dry cleaning is like dry cleaning clothing’ it’s not the same. All carpet cleaning methods use some water in one form or another. Dry foam method can leave a reside in your carpet which is not very effective. Like dry foam, the dry chemical methods is not very effective for deep restorative cleaning. Because the carpet is not rinsed in any way, the dry compound method is also not very effective.

The second carpet cleaning method is called hot water extraction. This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then extracted (sucked) immediately back out of the carpet. This method is also referred to as steam cleaning even though steam is not used, No question, the most effective way to clean carpeting is with a hot-water unit mounted in a truck. It’s the most powerful cleaning machine on the market and the only machine that thoroughly cleans your carpet and rids it of dirt, bacteria, fungus, chemicals, pollen and residues.

Urine contains uric acid, yellow pigment, urea, enzymes and other chemicals. Uric acid begins to change immediately upon leaving your pet’s body. The warm acidic state of the urine offers a perfect breeding ground for bacteria. This can cause a color change in the carpet that can become permanent if the urine is not removed immediately.

Odors associated with urine come from bacteria that grow abundantly in dark, warm places such as carpeting.

A dog or cat that weighs less than five pounds will produce more than ten gallons of urine per year. If the animal concentrates most of that urine in an area of less than 100 square feet, which many do, the damage to carpets, rugs and upholstery can be extensive.

The best home remedy is to repeatedly blot the affected area with a clean white towel to absorb the liquid. After the spot has dried, blotting a solution of one half white vinegar and one half warm water onto the area may help.

While the home remedy described above helps to reduce odor and bacteria, it is not nearly as effective as our professional process.  For mild cases, we treat the affected surface with a powerful decontaminant specially formulated to loosen dog, cat, and other pet urine salts. The area is then deep cleaned to remove the urine salts, stains and odors. The carpet is then treated with our highly effective decontaminate that destroys any remaining bacteria and pet odor within the carpet or upholstered fibers.